County Hospital, Hereford - Occupational Health Software

OPAS - Occupational Practitioners Administration Software

We had been unhappy with our software provider for a couple of years as it did not provide a comprehensive system for us, which meant that we had to run a different programme for our external database to provide reports. We were also unable to audit our activity and when one of our major contracts stipulated that they wanted all the services we provide audited it became clear that we were unable to do this unless we changed to a different system.
We therefore looked at other systems and decided that OPAS would meet all of our requirements. It would also enable us to audit our own service so that we could use this to our advantage to justify things like the need to employ more staff and to justify our value. What it could also do was allow us to audit activity right down to telephone calls which take up a good deal of time but are often forgotten in the auditing process.

OPAS was implemented in December 2006 and in the time that we have been using it we are extremely pleased with the system. It is user friendly, the Occupational Health Nurses are now able to control their own diary, which has also cut down on the Admin Officers role as she no longer has to make follow up appointments, enabling her to get on with more important work and producing reports has now become far less time consuming.

We kept the help desk busy for a few weeks after implementation and they were extremely helpful and continue to be, nothing is too much trouble for them.

Julie Davis, Senior Occupational Health Nurse Manager, County Hospital, Hereford